Effective: 25 May 2018
When we refer to ‘TK Chimney Sweep’ or ‘We’ we mean the business entity that acts as the controller or processor of your information.
How to contact us
UK Head office:
The Data Protection Officer
TK Chimney Sweep
22 High Acres
Why we process your data
We may process your data for a number of different purposes:
- To keep you up to date with the latest, relevant content and products.
- To administer any relationship you have with us.
- To keep you up to date with and invite you to any of our latest, relevant events.
- To collect your feedback and seek your insight through online survey invitations.
Our lawful basis for processing your data
It’s in TK Chimney Sweep legitimate business interest to keep its customers and contacts informed of our latest content, products and services and to manage and administer their relationship and purchases.
We process customer and client data and use direct marketing as part of this legitimate interest. It’s necessary for us to use a variety of direct marketing channels and messages to ensure our contacts are kept informed, and wherever possible we make sure the messages we send are targeted and relevant. Any direct marketing we undertake complies with e-privacy rules on consent.
We do not use your data for any automated decision making including profiling.
We will keep your data safely and securely for as long as necessary or according to your instructions, and we review the data we hold at least once every two years. If you’d like more information about how we store your data, please contact us directly.
In particular you could expect to receive from us:
- Occasional direct mailings with specifically relevant information.
- Annual, seasonal direct mailing.
- Occasional account management calls to check in on how you are getting on with any of our products or services you use.
- You can manage your preferences and unsubscribe from any or all of these different types of email at any time.
Types of data we collect
When you register on our website or purchase any of our products and services we’ll collect the kind of standard, non-sensitive information you would expect a business to business (B2B) supplier to request. For example, we’ll ask for your:
- Your name
- Your email address and contact number
- Your postal address
Opt in marking consent
Under GDPR, TK Chimney Sweep requires your consent receive marketing communications from us. You will need to positively opt in by one of the following methods:
- Using the opt in marking tick box on our website.
- Sending an email with your marketing preferences.
- Sending a postal mail with your marketing preferences.
- Verbal consent after the marketing strategy is explained to you.
Your method of consent will be stored together with any other collected information. We will regularly review consents to check that the relationship, the processing and the purpose has not changed
You do not have to opt in to receive services from TK Chimney Sweep.
Consent for minors
TK Chimney Sweep is a business services supplier and therefore we would not expect any person under the age of sixteen to use our services. If we discover that we have obtained information relating to any person under the age of sixteen, it will be securely deleted immediately.
This website uses the following cookies:
Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is de-personalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.
Google AdWords: Using Google AdWords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.
Third party data
TK Chimney Sweep may receive data about organisations, industries, website visitors, marketing campaigns and other matters related to our business from our partners, affiliates or others, that we use to make our own information better or more useful.
This data may be combined with other information we collect and might include aggregate level data, such as which IP addresses correspond to zip codes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed. This information is normally de-personalised meaning it cannot be tracked back to individuals.
Additional information provided to B2B Marketing
We may receive and store other information when submitted to our websites or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with our social media accounts or otherwise communicate with TK Sweep.
Recipients of the data we collect
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
TK Chimney Sweep may transfer Your Data if TK Chimney Sweep is acquired by or merged with another company. TK Chimney Sweep will provide notice before this occurs and will post a new Policy if necessary.
Your rights over the personal data we hold
You can reasonably request access to the personal data we hold on you (SAR), at any time, and we will provide that information free of charge within one month of your request at the latest.
You can request inaccurate or incomplete personal data held on you to be rectified or completed or for your personal data to be suppressed or erased, and we will respond within one month of your request at the latest. We will supply any data you request in a CSV file.
To make a data request please email email@example.com.
Your right to opt out
You have the right to opt out of our direct marketing at any point, and we will deal with your request right away. You can unsubscribe from our emails automatically by submitting this unsubscribe form or using the link at the bottom of every marketing email.
Opting out of any or all marketing communications will not have a detrimental effect on any future relationship between you or your company and TK Chimney Sweep.
Data Protection Authority
You have the right to raise a concern or lodge a complaint with a supervisory authority. In the case of residents of the UK please see more information here.
To secure your personal information, access to your data is password protected and is limited to only authorised TK Chimney Sweep personnel. To protect data stored on TK Chimney Sweep servers, we regularly audit our system for possible vulnerabilities and attacks. We also have internal procedures in place to detect and investigate data breaches.
Where information is stored on cloud servers, TK Chimney Sweep only work with ISO 27001 certified data centre providers who comply with GDPR and can demonstrate their compliance.
While TK Chimney Sweep will implement the security measures detailed above, transmission of information via the internet is not completely secure and therefore transmission via the internet is at your own risk.
TK Chimney Sweep may store and process personal information collected on www.tksweep.co.uk or other TK Chimney Sweep Web sites in the UK or any other country including outside the European Economic Area (“EEA”) in which TK Chimney Sweep or its affiliates, subsidiaries or agents maintain facilities.